SHIPPING & RETURNS

SHIPPING

At this time, orders to Spain (Peninsula) and the Balearic Islands can be placed FREE of charge for orders over €30. Orders under €30 will be charged €4.50 for shipping.

At the moment we do not ship to the Canary Islands, Ceuta and Melilla.

Shipments are also made (at a cost of €16) to:

Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia and Sweden.

** Order delivery takes between 3-6 business days (understanding that Saturdays, Sundays and holidays are not considered business days)

We will tell you the usual process from when you place your order:

  1. The warehouse confirms the order (usually within 24 hours)
  2. The next business day the courier collects the order from the warehouse.
  3. The next day the order will be on its way to your home.

We always try to comply with these periods, but sometimes due to specific situations such as weather, special situations in the different destination places, etc., which depend on external agents, delays may arise. If you have any questions or queries about your order, you can write to us.  to info@monicaecco.es .

IMPORTANT! Please check your order as soon as possible and make sure everything is correct.

If you are not at home at the time of delivery, don't worry. The courier will try to call you to arrange a new delivery. If they cannot reach you on the phone number you have provided, they will send you an email or text message informing you. You just have to follow the instructions and you will be able to arrange a new delivery with the courier the following day. This new delivery attempt can be made up to a maximum of 2 times, free of charge. If we do not receive a response within this period, your order will be returned to the warehouse of origin and we will refund the amount of your order using the same payment method used to pay for it.

RETURNS

In the case of orders delivered in Spain (Peninsula) or the Balearic Islands.

To make returns and exchanges of orders you must follow the following process:

  • You have a maximum period of 14 days from the delivery of the order to make the return or exchange.
  • You must send an email to info@monicaecco.es , with the following details:

Order numbers (they appear in the emails that are sent to you when you make the purchase).
Indicate the product you wish to return, if there are several in the order.
Reason for change or return.

  • Put the product back in its original box and wrap it well.
  • We will send you a label to deliver the order to a post office.
  • We will process your return and refund within the next 10 business days from when we receive the package at our warehouse. We will send a confirmation email when the refund has been processed.
  • Return shipping costs are charged at €5, which will be deducted from the amount to be returned via the same method used to make the transaction.
If your problem is that you want to make a change of number, color or even model, you must carry out the entire procedure as if it were a return, and re-order the model you want. These are separate processes: on the one hand, the return is made and on the other, the new order follows its normal course. In this case, no charge is made for return costs for a first exchange, for second exchanges a cost of €5 for shipping will be applied.

If you notice that there is an error in the shipment or quality problems with the product, it is essential that you send an email with photos of the defect or problem with the shoe to info@monicaecco.es. In this case, the return will not have any associated cost, and the customer may decide whether to receive the correct product again or cancel their order and receive 100% of the amount of their purchase.

We will not issue a refund if the product is found to have been used upon arrival at our warehouses.

You can also request a refund at the following link:

https://shopify.com/52952334519/account

Orders delivered to other countries

To make returns and exchanges of orders you must follow the following process:

  • You have a maximum period of 14 days from the delivery of the order to make the return or exchange.
  • You must send an email to info@monicaecco.es , with the following details:

Order numbers (they appear in the emails that are sent to you when you make the purchase).
Indicate the product you wish to return, if there are several in the order.
Reason for change or return.

The customer will be responsible for sending the package, assuming all costs. We will not be responsible for it until the package arrives at our warehouses.

We will not issue a refund if the product is found to have been used upon arrival at our warehouses.

We will process your return and refund within the next 10 business days from when we receive the package at our warehouse. We will send a confirmation email when the refund has been processed.

You can also request a refund at the following link:

https://shopify.com/52952334519/account