SHIPPING & RETURNS

SHIPPING

At this time you can place orders to Spain (Peninsula) and the Balearic Islands for FREE on orders starting at €30. For orders less than €30, €4.50 will be charged for shipping.

At the moment there are no shipments to the Canary Islands, Ceuta and Melilla.

Shipments are also made (at a cost of €16) to:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Czech Republic, Romania and Sweden.

**Delivery of orders ranges between 3-6 business days (understanding that Saturdays, Sundays and holidays are not considered business days)

We tell you the usual process from when you place your order:

  1. The warehouse confirms the order (normally within 24 hours)
  2. The next business day the courier picks up the order from the warehouse.
  3. The next day the order would be traveling to your home.

We always try to comply with these periods, but sometimes due to specific situations such as weather, special situations in the different destinations, etc., which depend on external agents, delays may arise, if you have any questions or queries with your order you can write to us  to info@monicaecco.es .

IMPORTANT! Check your order as soon as possible and check that everything is correct.

If you are not at home at the time of delivery, don't worry. The courier will try to call you to arrange a new delivery. If they cannot reach you on the telephone number that you have provided us, they will send you an email or an SMS informing you, you just have to follow the instructions, and you will be able to arrange a new delivery with courier the next day. This new delivery attempt can be made up to a maximum of 2 times, free of charge. If we do not receive a response within this period, your order will be returned to the warehouse of origin and we will refund the amount of your order using the same payment method by which it was paid.

RETURNS

To return orders you must follow the following process:

  • You have a maximum period of 14 days from the delivery of the order to make the return or exchange.
  • You must send an email to info@monicaecco.es , with the following details:

-Order numbers (they appear in the emails they send you when making the purchase).
-Indicate the product you want to return, if there are several in the order.
-Reason for return.

You can also request a refund at the following link:

https://shopify.com/52952334519/account

Put the product back in its original box and wrap it before pickup by the carrier. The goods must be delivered in their original packaging and in perfect condition.

We offer you two systems for your possible returns and exchanges:

  • Situation 1

If you are not 100% satisfied with your purchase. For only €6 (Peninsula and Balearic Islands) and €16 ( Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Portugal, Czech Republic, Romania and Sweden) by order (VAT included), we will send a COURIER to collect your order, so you will not have to travel to make the return, and we will proceed to refund the amount of the item being returned less the return costs.

  • Situation 2

Shipping error or product quality problems. If this is your case, it is essential that you send an email with photos of the defect or problem of the shoe to info@monicaecco.es. In this case, the return will have no associated cost, and the customer will be able to decide whether to receive the correct product again or cancel their order and receive 100% of the amount of their purchase.

The refund of the amount, minus any expenses, will be made within a period of no more than 7 business days. The refund will be made through the same payment method used by the client for the initial transaction.

We will not issue a refund if upon arrival at our warehouses it is found that the product has been used.

In the event that you want to make an order change, the process is as follows:

You must follow the steps in Situation 1 and purchase the models you want again. We will proceed to collect the order to be returned at no cost to you in the first exchange, if you are in Spain (Peninsula) and the Balearic Islands. If you make a subsequent change there would be a shipping cost of €6.